FAQ

What types of products do you offer?

We specialize in premium home gym equipment including adjustable dumbbells, barbells, cable machines, cardio equipment, gym rigs, racks, and accessories from top brands like Concept2 and Echelon.

Are your products suitable for commercial use?

Yes! Our products are commercial-grade quality, perfect for both home gyms and professional training spaces.

Where do you ship?

We ship worldwide except Asia and some remote areas. Please contact us at [email protected] if you’re unsure about your location.

What are my shipping options?

We offer two shipping methods:
• Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
• Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)

How long does order processing take?

All orders require 1-2 days for processing before dispatch to ensure careful packaging.

What is your return policy?

We accept returns within 15 days of receipt. Items must be in original condition. Please contact our support team to initiate a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient payments.

Is my payment information secure?

Absolutely! We use industry-standard encryption and trusted payment processors to protect your information.

Do you provide assembly instructions?

Yes, all equipment comes with detailed assembly instructions. For complex items like gym rigs, we recommend professional installation.

What if I have problems with my equipment?

Contact our support team at [email protected]. We offer troubleshooting assistance and warranty support for manufacturing defects.

Why choose Fitness Gear Hub?

We offer commercial-grade quality at direct-to-consumer prices, saving you up to 75% while providing global shipping and excellent customer service.

How can I track my order?

Tracking information is sent via email once your order ships. You can also contact us for updates at [email protected].